Below are the questions we hear most often. If you do not see your answer here, John, the owner, and our small team are always happy to help. Just reach out through our contact page or reply to any order email you receive from us.
Authenticity and Your Certificate
Are your moldavites real?
Yes, every piece we sell is genuine, natural Czech moldavite. Moldavite is a tektite glass formed around 15 million years ago and found only in the Czech Republic, mostly in South Bohemia. Each stone we ship is expert verified, ethically sourced, and never synthetic glass or a fake. If any piece you receive is ever found to be non genuine, you get a full refund.
What is the Certificate of Authenticity and what is on it?
Every order ships with a signed paper Certificate of Authenticity card, unique to your stone. Each certificate lists:
- A unique Certificate ID (for example BMR-123, BMP-123, BMJ-123 or BMN-123)
- The Stone Type, such as Moldavite
- The Weight in grams
- The Locality, such as Southern Bohemia, Besednice, Czech Republic
- The Date of Issue
- A hand signature
- A scannable QR code
- A holographic “Genuine Moldavite” seal
How do I verify my certificate?
You can check your certificate any time at our certificate verification page. Just enter the Certificate ID printed on your card, and you will see the matching stone along with its details. You can also scan the QR code on the card to reach the same check. We want you to feel completely confident in what you own.
What if a piece is not genuine?
This is the core of our guarantee. Every moldavite we sell is genuine, natural, ethically sourced Czech moldavite that has been expert verified. In the rare event any piece is ever found to be non genuine, we will issue you a full refund, no debate.
About Moldavite
What types of moldavite do you sell?
We offer three main categories: raw moldavite stones, certified collector specimens, and sterling silver moldavite jewelry. You can browse our raw moldavite and our moldavite jewelry, or see everything currently in stock in our store. Because each stone is natural, every piece is one of a kind.
Is moldavite fragile and how do I care for it?
Moldavite is natural glass, so it is beautiful but delicate and can chip or crack if dropped or knocked against a hard surface. Store it on something soft, keep it separate from harder stones and metals, and clean it gently with a soft cloth or lukewarm water. Avoid harsh chemicals and ultrasonic cleaners. With a little care, your moldavite will last a lifetime.
Is moldavite dangerous?
No, moldavite is safe to own, hold, and wear. It is an inert natural glass and is not radioactive in any harmful way. For a fuller, myth busting look at the topic, see our guide on moldavite and safety.
Packaging and Shipping
How is my order packaged?
Each piece arrives in a black BUYMOLDAVITE gift box with a slide and drawer design and a green satin ribbon pull. Your stone is secured on a protective foam and velvet insert so it travels safely. Since moldavite is fragile natural glass, every order is packed carefully to protect it in transit and to make a beautiful gift straight out of the box.
Do you ship to my country and how much is shipping?
We offer free worldwide shipping, fully tracked and insured against loss, theft, or damage in transit. We ship to nearly every country. If you would like your order faster, we also offer a paid express option through FedEx, UPS, or DHL Express at checkout.
How long does delivery take?
Orders ship from the USA. Standard free shipping typically arrives within a couple of weeks depending on your location and local postal service, while the paid express option is considerably faster. You will receive tracking so you can follow your order the whole way.
What about customs and duties?
Any import duties, taxes, or customs fees charged by your own country are the responsibility of the buyer, as we have no control over them. These charges, if any, are set by your local customs authority and are not included in our prices or shipping.
Payment and Orders
What payment methods can I use?
We accept PayPal and all major credit and debit cards (Visa, Mastercard, American Express, and Discover). We do not offer cash on delivery.
Is checkout secure?
Yes. Checkout is encrypted, and your payment is processed securely by trusted providers such as PayPal and your card network. We never see or store your full card details.
Can I use a discount code?
If you have a valid discount code, enter it in the discount field at checkout and the savings will be applied to your order before payment. One code per order unless stated otherwise.
How do I get help with my order?
The fastest way to reach us is through our contact page. You can also simply reply to any order email you receive from us. Tell us your order number and we will take care of you.