Frequently Asked Questions (FAQ)

Moldavite Questions

Are the moldavites that you sell real?

Yes, all the Moldavites we sell are real and were sourced ethically by miners in the Czech Republic which we maintain good relations and work with for many years. We check all the Moldavites we buy and we have never received or sold a fake moldavite.

Will my order come in a secure box?

Of course; your order will be shipped in an airtight box designed for safe shipping of a fragile product. Ideally, you should store the stone in the same box when you’re not using it.

Do you offer a certificate of authenticity (COA)?

Yes, BuyMoldavite issues a COA for each of the Moldavites we sell separately. The COA is issued by BuyMoldavite experts which works with Moldavite for many years, and know-how to tell a fake moldavite from a real one.

buymoldavite packaging and certificate of authenticity of the moldavite


In order to ship the Moldavite safely to you, we pack it in a sturdy box, with a sponge inside. The moldavite is wrapped in a bubble-wrap on top of it, and comes with an official BuyMoldavite Certificate of Authenticity. This package is beautiful and giftable.

What is the difference between genuine/authentic/Natural/real Moldavite?

Basically, there is no difference. The four adjectives are synonymous because the term “authentic” derives from the Latin adjective “authenticus”, meaning true, genuine, real.

We use different adjectives simply to give more original names to our products, and also because some people relate and search specific adjectives, other than others.

The main point we are trying to convey is, that our Moldavites are real.

Is moldavite dangerous?

Moldavite can be considered dangerous by some people because it can be incredibly overwhelming for people who are sensitive to energy. Non-sensitive individuals will likely feel nothing when holding one or wearing Moldavite jewelry.

Read more in this article about Moldavite Dangers.

How to order on BuyMoldavite?

We have a simple ordering process that can be completed in just five easy steps.

  1. Select the item you want to buy
  2. Add it to cart
  3. Click on the Checkout button.
  4. Fill in your personal details, and choose your payment method.
  5. Complete the payment, and we will take it from here!

Having issues with ordering? Give us a call at: +1 (833) 200-7587, or write us a message with your issue and phone number, and someone from our team will give you a call and help you create the order over the phone.

How to use my discount coupon?

Congratulations on acquiring a discount coupon!

  • Copy it to the clipboard.
  • Go to your cart.
  • Click on complete checkout.
  • Your order will be reserved for 10 minutes and a new page will open.
  • Click on the button where it says ‘Click here to enter your code’.
  • Add the rest of the information and complete payment to check out with your discount!

If the discount coupon is not getting added, complete the order and write us an e-mail, we will refund you the difference within 1 business day!

Shipping Questions

Where is my order? when will it arrive?

First of all, take a peek at your order’s status here.

We do our best to ship your items as soon as possible, but due to the shipping processes, it can take us 2-3 days to provide you the tracking number. We do this to ensure reliable and quick international shipping.

If you feel that you are waiting too long, please contact us immediately.

where do you ship from?

No matter where you are in the world, your Moldavite stones and jewelry items will be shipped to you from our main logistic center.

  • The logistic center is based in Jacksonville, Florida. We ship to our customers directly in the fastest and safest method.
  • For USA shipments: We use USPS First Class for orders under $100 and FedEx 2-day for orders over $100.
  • For international shipments: We ship using FedEx International Mail Service (FIMS) which takes 10-30 days internationally from the USA. In case you are interested in express shipping, please write us when placing your order, and we will provide you a quote for 3-6 day express shipping depending on your shipping address.
  • Express shipments: In the USA, we will use FedEx overnight (1 business day), and internationally for most countries we will use DHL Express which takes 3-6 days.

Do you ship to my country?


We ship everywhere, including the USA, United Kingdom, Ireland, Australia, and New Zealand, but we can ship anywhere in the world!

What are your shipping conditions?

We offer Free Worldwide Shipping on all products. Items are sent from the USA, please allow 2 business days for the USA and 10-30 business days for international for the items to arrive.

What about customs charges?

In most cases, our customers do not pay customs fees. We do everything in our power to file the customs and commercial invoices as correctly as possible using specific HS CODES and values, so no delays or extra charges will occur. There are some circumstances that can’t be controlled. BuyMoldavite cannot control each and every country’s custom’s restrictions and fees. The customer, like in every other product they order online internationally, shall be liable for the custom fees.

Payment Questions

Is it safe to give my credit card details at this shop?

We use PayPal, Stripe and Sezzle as our payment processors. This means that the payment info you provide is received by PayPal and we do not have any access to it. In addition, you enjoy PayPal’s Buyer’s Protection which means if there’s any problem with the transaction or the order, you will be refunded the full amount by PayPal (

What items are covered by PayPal’s Buyer Protection?

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose).

If there’s a problem, can I have a refund?

Please read our Refund Policy.

What payment options can I use to buy on BuyMoldavite?

You can Use the Following Payment Options to Pay at BuyMoldavite –

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • PayPal
  • Visa

Do you offer Cash On Delivery (COD) Payment?

No, we don’t have COD as a payment option.

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