Frequently Asked Questions (FAQ)

Ordering Questions

How to order on BuyMoldavite.com?

Ordering with us is simple. It takes just few clicks!

  • Select the item you want to buy
  • Add it to cart
  • Click on the Checkout button.
  • Fill in your personal details, and choose your payment method.
  • Complete the payment, and the order will be delivered to you!
  • We will take it from here!

Where is my order?

You can use our order tracking page to find where is your order, and when it will arrive. If you feel that you are waiting too long for your order, simply contact us.

How to add a discount coupon to your order?

Congratulations on finding the discount coupon!

  • Copy it to the clipboard.
  • Go to your cart.
  • Click on complete checkout.
  • Your order will be reserved for 10 minutes and a new page will open.
  • You can fill in space where it says ‘Gift card or discount code’ on desktop, or ‘Show order summary and discounts’ on mobile.
  • Add the rest of the information and complete payment to check out with Discounts!

If the discount coupon is not getting added, you can add the little box that says Note to BuyMoldavite. And, we will take care of it!

Will my order come in a secure box?

Of course; your order will be shipped in an airtight box designed for safe shipping. Ideally, you must store the stone in the same box when you take it off.

Shipping Questions

Do you ship to my country?

Yes!

We ship everywhere, including the USA, United Kingdom, Ireland, Australia and New Zealand, but we can ship anywhere in the world!

What are your shipping conditions?

We offer Free Worldwide Shipping on all products. All products come from different suppliers so they might not always arrive together on the same day. Items are sent from the Czech Republic, Please allow 5-25 business days for the items to arrive.

What about customs charges?

It is very rare that our customers have to pay custom charges for the products, we do fill all the invoice questionnaires correctly and accurately to avoid this kind of charges. BuyMoldavite unfortunately cannot control each and every countries custom’s restrictions and fees, and customers, like in every product they order online internationally, are responsible for the custom fees.

Payment Questions

Is it safe to give my credit card details at this shop?

We use PayPal as our payment processor. This means that the payment info you provide is received by PayPal and we do not have any access to it. In addition, you enjoy PayPal’s Buyer’s Protection which means if there’s any problem with the transaction or the order, you will be refunded the full amount by PayPal (https://www.paypal.com/webapps/mpp/paypal-safety-and-security).

What items are covered by PayPal’s Buyer Protection?

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose).

If there’s a problem, can I have a refund?

Please read our Refund Policy.

If your item has not arrived but has been shipped by us and your local postal company claims it was “Delivered”, this is not in our responsibility and we cannot refund this transaction. Depending on the case, we can resend the item free of charge, or give you a coupon to order something else from our shop. “Delivered” items that have not arrived at your door or mailbox, should be solved with your local postal office, as they marked it as Delivered.

What payment options can I use to buy on BuyMoldavite?

You can Use the Following Payment Options to Pay at BuyMoldavite –

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • PayPal
  • Visa

Do you offer Cash On Delivery (COD) Payment?

No, we don’t have COD as a payment option.