This Privacy Policy explains how BuyMoldavite, operated by MPIA Group, Inc., collects, uses, and protects your information when you visit our website or place an order. We keep things simple: we only collect what we need to run our store well, and we never sell your personal information.
Information We Collect
When you shop with us or contact us, we may collect:
- Contact details, such as your name, email address, and phone number.
- Shipping and billing information, such as your delivery address.
- Payment information, which is processed securely by our payment providers. We do not store your full card numbers on our own systems.
- Order details, such as the items you buy and your order history.
- Browsing and device data, such as your IP address, browser type, pages viewed, and cookie data, collected automatically as you use the site.
- Anything you choose to send us when you reach out through our contact page or reply to an order email.
How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders, including shipping and your Certificate of Authenticity.
- Provide customer support and respond to your questions.
- Send order confirmations, shipping updates, and other service messages.
- Send marketing emails about products and offers, but only if you have opted in. You can unsubscribe at any time.
- Detect, prevent, and investigate fraud and abuse.
- Understand how our site is used through analytics, so we can improve it.
- Meet our legal and tax obligations.
Who We Share Information With
We share information only with trusted partners who help us run the store, and only as needed. These include:
- Payment processors such as PayPal and Stripe, to take payment securely.
- Shipping carriers such as FedEx, UPS, and DHL, to deliver your order and provide tracking.
- Email service providers such as Klaviyo, to send our emails to subscribers.
- Analytics providers such as Google, to measure and improve site performance.
We may also disclose information if required by law, or to protect our rights, customers, and business. We do not sell your personal information to third parties.
Cookies and Tracking
Like most online stores, we use cookies and similar technologies to keep your cart working, remember your preferences, measure traffic, and improve your experience. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
Data Retention
We keep your information for as long as needed to provide our services, fulfil orders, and meet legal, accounting, and tax requirements. When we no longer need it, we securely delete or anonymize it.
Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or delete your information.
- Opt out of marketing emails at any time, either by clicking unsubscribe in any email or by contacting us.
To make any of these requests, please reach out through our contact page. We will respond within a reasonable time.
Children
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, please contact us and we will delete it.
International Data Transfers
We are based in the United States, and we ship worldwide. By using our site or placing an order, you understand that your information may be processed in the United States and in other countries where our service providers operate. We take care to protect it wherever it is handled.
Security
We use reasonable technical and organizational measures to protect your information, including encryption at checkout and trusted payment providers. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be made clear on this page.
Contact Us
If you have any questions about this policy or your personal information, please contact us through our contact page. Our records are maintained by MPIA Group, Inc., 19266 Coastal Hwy, Unit 4-590, Rehoboth Beach, DE 19971, USA.